COVID safe business
Stage 3 of Queensland’s Roadmap to Easing COVID-19 restrictions is in place, allowing Queenslanders more freedom to travel, participate in more activities and businesses to reopen. Find out what this means for your business:
On this page:
- COVID Safe planning
- Option 1: Operating within baseline restrictions – as per the roadmap
- Option 2: Operating beyond the baseline restrictions
- Queensland Tourism and Accommodation COVID Safe Industry Plan
- Industry Framework for COVID Safe Events
- Resources for planning
- Social distancing requirements (baseline restrictions)
COVID SAFE planning
All businesses need to plan for COVID safety in order to operate now that restrictions have eased.
- Social distancing still applies.
- The maximum number of customers for a business at any one time is determined by the 4 square metre rule.
- For smaller venues of less than 200 square metres, businesses can have one person per 2 square metres up to 50 persons at a time.
- COVID Safe Industry Plans continue to apply.
Option 1: Operating within baseline restrictions – as per the roadmap
All businesses must:
- have a current Work Health and Safety Plan that has COVID Safe strategies in place. This plan does not need to be submitted for approval and should be made available if requested.
- heed the social distancing requirements of one person per four square metres and one person per 2 square metres up to 50 persons at a time for smaller venues below 200m2. More information available at the bottom of this page
- collect contact information for all customers, guests and staff for contact tracing purposes, including name, email address, phone number and the date. A fact-sheet for businesses on contact information is attached for your reference with web-content available here.
- increase cleaning and hygiene practices, especially on high touch areas such as screens, counter-tops and serving areas, handrails, elevator panels, door handles, trolleys and seats.
Updates to drinking and dining
On Friday 24 July Queensland Health announced updates to the to the Restrictions on Business, Activities and Undertakings Public Health Direction that reinstate the restriction for businesses to ensure all dining and drinking is for seated patrons.
Option 2: Operating beyond the baseline restrictions
If you want to operate beyond the baseline restrictions, then as well as the above requirements, you need to comply with the relevant approved COVID Industry Safe Plan that your business fits within.
Individual businesses don’t need to develop their own COVID Safe Industry Plan or site-specific plan if they are following an approved COVID Safe Industry Plan.
Check the list of approved COVID Safe Industry Plans to see if your industry has already developed a plan your business can use.
There are a number of approved Industry COVID Safe Plans that may apply to tourism businesses including the Queensland Tourism and Accommodation COVID Safe Industry Plan, the Food Services plan, Queensland Clubs and Hotels plan and Queensland wineries plan. See the plans here (including those still under consideration).
The approved Queensland Tourism and Accommodation COVID Safe Industry Plan is for the tourism and accommodation industry sector which includes but is not limited to:
- tourism experiences, tours, trips, boat trips, charter boats, hot air balloons, scenic flights, bicycle tours, gondolas and bus tours
- hotels, motels, caravan and camping parks, hostels, backpackers, charter boats, bed and breakfasts and all short stay accommodation including Airbnb.
Points to note in the Queensland Tourism and Accommodation COVID Safe Industry Plan
- Social distancing:
- The listed approved options and principles outlined in the Tourism and Accommodation Industry COVID Safe Plan allow for unique circumstances and for tour operators to operate on the 1.5m basis only, where it may not be practical to maintain the one person per four square metre rule.
- From stage 3 of the roadmap (from Friday, 3 July) tourism experiences may seat guests together during the tourism experience without distancing (up to a maximum of 50 people). Physical distancing of 1.5m should be in place at all other times where possible. For more details see the COVID Safe plan vehicles and vessels fact sheet (PDF).
- There is no upper limit on the number of patrons that a business can have if they are following the Queensland Tourism and Accommodation Industry COVID Safe Plan.
- Large and unique sites need to develop a Site Specific COVID Safe Plan and submit it to Queensland Health for approval.
- Theme parks, outdoor amusement parks, tourism experiences and arcades must have a plan to manage entry and exit to ensure social distancing and person density rules are applied.
- Businesses that transport seasonal workers must create a COVID Safe Industry Plan and a health management plan.
- Hostels, bed and breakfasts, backpackers, boarding houses, caravan and camping parks must have a health management plan in place for shared facilities (such as bathrooms) unless the facility operates solely for permanent residents.
- Short term rentals and short term accommodation, including serviced apartments, holiday rentals and hosting accommodation provided through online booking platforms, must have a health management plan in place if they offer shared bathroom or kitchen facilities to persons staying at the facility.
- High-risk activities such as dining and beauty therapies must have a COVID Safe checklist in place, or be compliant with the relevant Industry Plan.
- To comply with the Industry Plan, you must complete a COVID Safe Plan (there is a template within the plan). There is no need to submit your plan for approval by Queensland Health.
Industry Framework for COVID Safe Events
Queensland’s Chief Health Officer has approved an Industry Framework for COVID Safe Events.
What event organisers need to do
- All events must adhere to the principles and strategies in the Industry Framework for COVID Safe Events.
- All events must comply with the requirement of having no more than one person per 4 square metres of useable space (including staff and other people on site), or no more than one person per 2 square metres (up to a total of 50 people) if the event is in a venue or space of 200 square metres or less.
- Events up to 500 people: can proceed by following the COVID Safe Event Checklist
- Events with 500 – 10 000 people: develop a COVID Safe Event Plan and submit to COVID19.Industryplans@health.qld.gov.au for approval by the local Public Health Unit
- Events of more than 10,000 people: develop a COVID Safe Event Plan and submit to COVID19.Industryplans@health.qld.gov.au for approval by the Chief Health Officer.
All patrons in food and drink venues must be seated when eating or drinking. Where event sites include food and beverage outlets/stalls, food and beverages may only be consumed at the outlet if seating is provided. Take-away service is still permitted.
Event Organisers should identify whether any of the following Approved Plans are applicable to their event in whole or in part:
- COVID Safe Industry Plans for specific industries or venue types, such as community sporting events, live music venues and hotels.
- Site Specific COVID Safe Plan for the venue in which the event is being held, such as a stadium or convention centre.
- COVID Safe Professional Sporting Code Plans for professional sporting events.
Where an Approved Plan covers all facets of the event, the event may operate in compliance with the Approved Plan rather than in accordance with the COVID Safe Event Checklist or a COVID Safe Event Plan.
Organisers of events that are larger than 500 people and operating in compliance with an Approved Plan other than a COVID Safe Event Plan must notify the Public Health Unit of the event a minimum of 10 days before the event by emailing COVID-19.Industryplans@health.qld.gov.au.
Where only parts of an event are covered by an Approved Plan, event organisers must follow the process under the Industry Framework for COVID Safe Events, and must also comply with relevant components of Approved Plans which are applicable to the respective parts of their event.
Under the Industry Framework for COVID Safe Events, Statements of Compliance are necessary for your completion when hosting an event:
You are required to print and complete the relevant Statement of Compliance for COVID Safe Events and display it in a prominent, visible location at your event.
- Website: https://www.covid19.qld.gov.au/
- Hotline: 13 42 68
The following resources will help you plan
General business resources:
- Industry Framework for COVID Safe Events
- Frequently Asked Questions
- Fact Sheets:
- Fact Sheet One: Having the appropriate Documentation and Approvals in place
- Fact Sheet Two: How to Determine Maximum Patronage
- Fact Sheet Three: Advice for Organisers of Category One Events
- Fact Sheet Four: Advice for Organisers of Category Two Events
- Fact Sheet Five: Advice for Organisers of Category Three Events
Tourism and accommodation resources
- Queensland Tourism Accommodation COVID Safe Industry Plan
- COVID Safe plan vehicles and vessels fact sheet
Social distancing requirements (baseline restrictions)
In Queensland, social distancing requirements include having one person per four square metres (or one person per 2 square metres up to 50 persons in smaller venues below 200m2) and allowing 1.5m distancing between people.
Tours (e.g. on buses or boats)
Calculate your usable floor space and divide by four - that is the number of people (including staff) that you can have on your tour.
For example, a business with a usable floor space of 400 square meters could accommodate a total of 100 people (one person per 4 square metres). A business with 200 square metres could accommodation a total of 50 people (one person per 2 square metres up to 50 people).
- For tours (e.g. on buses or boats), calculate your useable floorspace and divide by four - that is the number of people (including staff) that you can have on your tour - to a maximum of 20 people. For example, a business with a useable floor space of 40 square meters could accommodate a total of 10 people. Please note that complying with the Tourism and Accommodation Industry Safe Plan may allow you to accommodate more people.
- For accommodation, there is no restriction on the number of rooms that a property can operate. However, individual rooms must allow for one person per four square meters. Businesses should also consider social distancing requirements in common areas such as reception areas. Accommodation with shared facilities (e.g. bathrooms) must continue to have a Health Management Plan in place.
- For caravan/camping parks, the entire facility must operate with the one person per four square meters adhered to (including guests and staff). Caravan parks and camp sites with shared facilities require a Health Management Plan in place.
- Communal swimming pools may open for recreational use. Indoor pools and areas that are 200m2 or less can have a maximum of one person per 2 square metres up to 50 persons at a time. Indoor pools and areas that are greater than 200m2 can have a maximum of one person per 4 square metres. Outdoor pools and the area’s capacity is based on physical distancing requirements (1.5m). Communal showers and change rooms are permitted, however cleaning measures are to be consistent with the Work Health and Safety during COVID-19: Guide to Keeping your workplace safe, clean and health . In all cases, both guests and businesses are responsible for adhering to the 1.5m social distancing guidelines. People from the same household do not need to observe 1.5m distancing from each other, but must keep 1.5m distance from other people/groups of people.
In all cases, both guests and businesses are responsible for adhering to the 1.5m social distancing guidelines. People from the same household do not need to observe 1.5m distancing from each other, but must keep 1.5m distance from other people/groups of people.
From Stage Three (commenced noon 3 July 2020), some smaller venues below 200 square metres can operate on a one person per two square metres basis, up to 50 persons at a time.
Last updated: 29 Jul 2020